Payment Policy - Artisans Hub

At Artisans Hub, we are dedicated to providing a seamless and secure shopping experience for our customers. Below is our comprehensive Payment Policy that outlines how we handle payments, taxes, order confirmations, shipping, and returns.

When Payment is Charged

Your payment method will be charged immediately after you confirm your order on the PayPal checkout page.

1. Accepted Payment Methods

We accept payments exclusively through PayPal, one of the most secure and trusted payment processors worldwide. All transactions are conducted in USD (United States Dollar). PayPal provides both buyer protection and secure payment processing.

2. Payment Security

Your privacy and security are extremely important to us. We use SSL encryption to protect your payment and personal information during the transaction process. PayPal's secure payment system ensures that your financial details are handled with the utmost care.

3. Tax Information

Taxes will be applied to your total order amount based on your shipping address and country's tax regulations. The applicable tax will be calculated during checkout, and you will be able to see the total tax amount before completing your payment. You will only be charged tax as required by law in your country.

4. Order Confirmation

Once your payment is successfully processed, you will receive an email confirmation of your order and payment. This email will contain all the details of your purchase, including order number, items purchased, and payment receipt. Please keep this email for your records as proof of your transaction.

5. Shipping Policy

• Processing Time: Orders are processed within 2-3 business days after receipt of payment.
• Shipping Methods: We ship using DHL Express and UPS for reliable and fast delivery.
• Delivery Time: Once processed, your order will typically be delivered within 3-5 business days. Please note that shipping times may vary depending on your location.
• Shipping Costs: Free Shipping
• Tracking Information: You will receive an email with tracking details once your order is shipped.

6. Return Policy

We want you to be fully satisfied with your purchase. If for any reason you're not happy with your order, we offer a 30-day free return policy.

Return Conditions:

• Items must be returned in the same condition as received, with all packaging and labels intact.
• The return request must be made within 30 days of receiving the item.

Return Process:

• Contact us through email or our contact form to initiate the return.
• You will receive return instructions and a pre-paid return shipping label if applicable.
• Once we receive the returned item, we will issue a full refund or exchange, depending on your preference.

Exclusions:

• Used, damaged, or items missing components cannot be returned.
• Custom-made or personalized items may not be eligible for return unless defective.

7. Payment Process

After clicking the "Buy Now" button, you will be redirected to PayPal to complete your payment. The process is secure, and PayPal offers protection for both buyers and sellers. Once the payment is confirmed, your order will be processed, and you will receive an email confirmation.

8. Currency Information

All payments are processed in USD (United States Dollar). If you're shopping from outside the United States, PayPal will convert the total amount to your local currency based on the current exchange rate.

9. Refund Policy

Once we receive your returned items and confirm their condition, we will issue a full refund to your original payment method. Please allow 7-10 business days for the refund to appear in your account.

Contact Information

If you have any questions or concerns about our payment, shipping, or return policies, please don’t hesitate to contact us:

Email: infoartisanhub1@gmail.com
Phone: +917505800234
Address:  320 SHEKHPURI, HARIDWAR, Roorkee, Uttarakhand, 247667, India